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Consultation: You Said, We Did

Primary Care - The Village Medical Centre, Great Denham

Services provided at GP practices are arranged through contracts with individual providers to run individual practices and services. The GP services at The Village Medical Centre, Great Denham is currently provided by NHS Solutions, their caretaker contract will end on 31 March 2019. To help ensure the most suitable provider is chosen, we engaged with patients at the practice to capture their feedback and gather opinions on new ways of working.


Putnoe Walk-in Centre Consultation

In July 2018, we opened a formal public consultation on plans to close Putnoe Walk-in Centre and move walk-in services to a new Urgent Treatment Centre (UTC). During the 5 weeks consultation, we produced a number of communication materials including, an animation video, information brochures and posters. To ensure our plans and survey were viewed by many people as possible, we visited community groups, food banks and supermarkets.

Following consultation with residents, Bedfordshire Clinical Commissioning Group and Partners at Putnoe Medical Centre agreed a new two year contract to continue to deliver walk in services north of the river.


BLMK Perinatal Patient Experience Questionnaire

Working alongside England Clinical Networks, a questionnaire was aimed at mothers that have suffered from a mental illness in the Perinatal period (From conception through to the child being 1 years old) in Luton, Bedfordshire and Milton Keynes. The data was shared with local leaders such as providers, commissioners and professionals in the field to help them re-design and re-shape services in the area that are more tailored around the patient.


Maternity services across Bedfordshire, Luton and Milton Keynes

The Clinical Commissioning Groups across Bedfordshire, Luton and Milton Keynes worked together to transform maternity services in the area.

We worked with local women to re-design services to make them safer, kinder and more personalised.

A survey was produced and targeted any woman who has used the maternity services in Bedford, Luton or Milton Keynes in the last 5 years. We received a total of 825 respondents. Engagement Officers from BCCG also had several face to face meetings with expecting mothers to get their feedback on maternity services. A report was then produced with the findings and sent to each CCG Boards for approval and implementation.


Have Your Say on Health and Wellbeing in Bedford Borough

In partnership with Bedford Borough Council, we consulted on the new Joint Health and Wellbeing Strategy, and asked local residents to have their say. The Strategy underpins the work of the local Health and Wellbeing Board, which brings the NHS, public health, social care, children’s services, HealthWatch, and elected representatives together to consider the health and wellbeing needs of those living in Bedford Borough.

To ensure the strategy represented a true reflection of local needs and priorities, we received feedback from a range of stakeholders, including local residents, business owners, elected representatives, and third sector and statutory partners through a survey. Responses were considered by members of the Bedford Borough Health and Wellbeing Board. The strategy was then sent to the Board for approval and implementation in June 2018.


Website upgrade

We identified that our website required a major upgrade as it did not have any major changes since it was built in 2013. We wanted to build a new website with the end user in mind. We undertook an engagement of collating people’s feedback on the website. To get the information, we created a survey, visited a health group and met with stakeholders. We received feedback from over 100 hundred people. From the information we received, it helped us to build a proposal which we then sent to website providers.


Extended Hours in Primary Care

In September 2017, In conjunction with NHS England, we asked patients views via a survey on extending the opening hours of GP practices in Bedfordshire. We promoted the survey through GP surgeries across the region. The survey lasted 4 weeks and we received a total of 1355 respondents. The extended opening hours have now been rolled out across Bedfordshire.


 

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